Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "Client") and The Rank Collective ("we," "our," "us," or "Company") governing your access to and use of our website, Answer Engine Optimization (AEO) services, and any related services we provide.

By accessing our website, scheduling a consultation, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Description of Services

The Rank Collective provides Answer Engine Optimization (AEO) services designed to improve your brand's visibility and recommendations within AI-powered platforms, including but not limited to ChatGPT, Claude, Perplexity, Gemini, and Grok.

Our services may include:

• AI visibility audits and analysis
• Strategic content optimization for AI platforms
• Brand mention monitoring and tracking
• Competitive intelligence and benchmarking
• Ongoing optimization and reporting
• Strategic consulting and recommendations

Specific deliverables and scope of work will be defined in individual service agreements or statements of work.

3. Eligibility and Age Restriction

You must be at least 18 years of age to use our services, including our website, SMS communications, and all related features. By engaging our services, you represent and warrant that:

• You are at least 18 years old
• You have the legal authority to enter into binding agreements
• You have the authority to bind yourself or your organization to these Terms
• If opting into SMS communications, you are the account holder for the mobile number provided or have authorization from the account holder

We do not knowingly provide services to individuals under 18. If we learn that someone under 18 has engaged our services, we reserve the right to terminate their access immediately.

4. Client Responsibilities

To enable us to perform our services effectively, you agree to:

• Provide accurate, complete, and timely information as requested
• Grant necessary access to relevant platforms, accounts, or materials
• Respond to communications and feedback requests in a timely manner
• Designate an authorized point of contact for project communications
• Review and approve deliverables within agreed timeframes
• Ensure all materials provided to us do not infringe third-party rights

Delays or failures in meeting these responsibilities may impact project timelines and deliverables.

5. Fees and Payment

5.1 Pricing

Fees for our services will be set forth in individual proposals, service agreements, or statements of work. All prices are quoted in the currency specified and are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Terms

Payment terms will be specified in your service agreement. Unless otherwise agreed, invoices are due within 14 days of the invoice date. We reserve the right to suspend services for overdue accounts.

5.3 Late Payments

Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. You are also responsible for any collection costs incurred.

6. SMS Communications Terms

6.1 Description of SMS Use Cases

By opting in to receive SMS communications from The Rank Collective, you agree to receive text messages for the following purposes:

• Appointment Reminders: Notifications about scheduled consultations, calls, and meetings
• Service Updates: Updates about your project status, deliverables, and milestones
• Account Notifications: Important alerts about your account, billing, or service changes
• Promotional Messages: Special offers, tips, and marketing communications (only if you specifically opt in to marketing SMS)

Message frequency varies based on your engagement with our services. Transactional messages are sent as needed; marketing messages are typically 2-4 per month if opted in.

6.2 Message and Data Rates

Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to all SMS messages sent to or received from The Rank Collective. We do not charge any additional fees for our SMS service, but your carrier may charge for each text message you send or receive. Check with your wireless carrier for details on your messaging plan.

6.3 How to Opt Out of SMS

You may opt out of receiving SMS messages at any time by:

• Reply STOP: Text "STOP" to any message you receive from us to immediately unsubscribe from all SMS communications
• Reply HELP: Text "HELP" for assistance and support information
• Contact Us: Email hello@therankcollective.com or call our support line to request removal

After opting out, you will receive a final confirmation message. You may re-subscribe at any time by texting "START" or by opting in through our website.

6.4 Customer Support Contact

For any questions or issues regarding SMS communications, please contact us:

• Email: hello@therankcollective.com
• Text: Reply HELP to any SMS message
• Website: therankcollective.com/contact

Our support team typically responds within 1 business day.

6.5 Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. The Rank Collective and participating wireless carriers are not responsible for: (a) delayed, late, or undelivered SMS messages; (b) technical failures of wireless networks; (c) service interruptions; or (d) any other circumstances beyond our reasonable control that may prevent or delay message delivery. Delivery of SMS messages is subject to effective transmission from your wireless carrier.

7. Intellectual Property

6.1 Our Intellectual Property

All intellectual property rights in our website, branding, methodologies, tools, frameworks, and pre-existing materials remain our exclusive property. Nothing in these Terms transfers ownership of our intellectual property to you.

6.2 Client Materials

You retain ownership of all materials, content, and intellectual property you provide to us. You grant us a limited, non-exclusive license to use such materials solely for the purpose of providing our services.

6.3 Deliverables

Upon full payment, you will own the deliverables specifically created for you as part of the services, excluding our pre-existing intellectual property, tools, and methodologies which remain our property.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes business strategies, customer data, technical information, and any information marked as confidential. Confidentiality obligations survive termination of the engagement for a period of three (3) years.

9. Disclaimers and Limitations

9.1 No Guaranteed Results

Due to the nature of AI platforms and search algorithms, we cannot guarantee specific rankings, visibility scores, or outcomes. AI platforms operate independently and may change their algorithms, policies, or behaviors at any time without notice. Our services are designed to optimize your visibility based on current best practices, but results may vary.

9.2 Third-Party Platforms

We are not affiliated with, endorsed by, or responsible for the actions of any AI platform providers (including but not limited to OpenAI, Anthropic, Google, Perplexity, or xAI). Changes to these platforms are outside our control and may impact service outcomes.

9.3 Service Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RANK COLLECTIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Rank Collective and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of our services; (c) your violation of any third-party rights; or (d) any content or materials you provide to us.

12. Term and Termination

12.1 Term

The term of any service engagement will be specified in the applicable service agreement. For ongoing services, engagements typically operate on a monthly or annual basis as agreed.

12.2 Termination for Convenience

Either party may terminate an ongoing service engagement by providing written notice as specified in the service agreement (typically 30 days for monthly engagements).

12.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of written notice.

12.4 Effect of Termination

Upon termination, you shall pay all fees due for services rendered through the termination date. Provisions regarding intellectual property, confidentiality, limitation of liability, and indemnification survive termination.

13. Dispute Resolution

Any disputes arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may pursue resolution through binding arbitration or the courts, as determined by applicable law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which The Rank Collective is registered, without regard to its conflict of law provisions.

15. Website Use

15.1 Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Interfere with the website's security or functionality
• Attempt to gain unauthorized access to any systems
• Use automated tools to scrape or collect data without permission
• Transmit malicious code, spam, or harmful content

15.2 Third-Party Links

Our website may contain links to third-party websites, including our booking platform. We are not responsible for the content, policies, or practices of third-party sites.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemic, epidemic, power outages, or internet service interruptions.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the modified Terms. For active clients, material changes will be communicated directly.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with any applicable service agreements, proposals, or statements of work, constitute the entire agreement between you and The Rank Collective regarding the subject matter herein and supersede all prior or contemporaneous communications and proposals.

20. Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

21. Contact Information

For questions or concerns regarding these Terms, please contact us at: